Frequently Asked Questions

Answers to popular questions: (click to expand)

BuyGoods is a global online retailer, selling ebooks, physical products and software services. If we charged your credit card, chances are you, or one of your family members, purchased a product on our website. We are very much like Amazon. You can also see our products on the catalog - simply click here.

Company's registered office and mailing address: .

We offer a safe and reliable way for you to shop online. This is all confirmed by the green padlock, which you can find on the top left of your page in the beginning of your address bar when visiting our site.

A green padlock, plus the name of the company or organisation, also in green, means this website is using an Extended Validation (EV) certificate. An Extended Validation Certificate (EV) is a certificate used for HTTPS websites and softwares that proves the legal entity controlling the website or software package. Obtaining an EV certificate requires verification of the requesting entity identity by a certificate authority (CA).

In other words, that green padlock means that we have been verified by your browser as a secure website, which certifies that any information that you send or get through our site is private and secure.
You will receive an order confirmation email, immediately after placing the order. The subject line will start with "BuyGoods Receipt for "Name of the product". If you didn't receive anything from us, please check the Junk/Spam folder. Within the email you can also find an 'Access Product' button, which allows you to open the eBook you've purchased. If it's a physical product, it means it's currently on its way to be processed and delivered to your doorstep.

Look up your order by clicking here.
A digital eBook is a book which can be read online. This means that it's available on your computer/laptop, phone, tablet or other electronic devices.

You have full access to your downloadable eBook through the order confirmation email we sent you. Simply click on 'Access Product' in the email itself.

You can access it through your account. Click here to look up your order.

Once you see your order, select 'Access Product' button, which will take you to your personal download page.

If you need any further assistance, please reach out to us via chat or phone ().
Prefer a hard copy? We understand there's nothing like holding a book in your hands.

There are a number of suppliers who provide a physical book.

Get in touch with customer support via chat, email or phone for further information.
This is a great question! If you opt for the physical book, which we certainly understand is often times preferred, you only pay for the S&H (Shipping & Handling). Since you would have already paid for the book itself. :)

Think of the S&H like your gas to Barnes & Nobles or your cab fare to it. Just because you decided to drive to Barnes & Nobles, doesn't mean you have to buy anything.

Regardless, you spend money on the gas and it's a cost you have.

If you decide to buy a book - you pay for the cost of it. Some of the books provide you with digital access as well, similarly as here.
We are happy to help! Just let us know what questions you have and we'll get the answer to you as quickly as we can.

Get in touch with customer support via chat, email or phone for further information.
Digital products are sent to your email address as soon as the purchase goes through. So just have a look for the order confirmation and click 'Access Product'.

Physical orders may take a few days to arrive, depending on location and carrier. We will always notify you of the tracking number as soon as we have it :)

Typical delivery times:
  • U.S.: 3 to 7 business days from day of shipment
  • International Shipping: up to 14 business days from the day of shipment
Bear in mind that most estimated delivery dates may be subject to change depending on the weather and the courier.

Need to get your tracking number? Click here to pull up your order and you'll see your tracking info. You can use this website to track your order.
Once the order is shipped, an email will be sent to you with the shipping details. You can track your package by clicking 'Track your Package' from the email itself.

You can also Click Here to look up your order and find the tracking ID. You can use this website to track your order.
We have a 60-day money back guarantee, no questions asked. If, for whatever reason, you are not happy with the purchase or have changed your mind, then you are entitled to your 60-day refund policy. All refunds take between 3-5 business days and will be applied to your original payment method.

Click here to look up your order and process a refund (you must pull up your order), initiate a chat or contact us via the support ticket.
Digital orders are refunded straight away through our system and there is nothing to send back to us. The quickest way to get a refund is to process it yourself online by clicking here. Once you entered your order details, simply select Get Help.
You will receive a refund confirmation email, which is sent to the email address used to make the purchase. Please check your junk/spam folders.
We kindly ask you to return the product back to the return address listed on the package. If you do not see it, please contact our customer support for the return address, or lookup your order online for the return address. DO NOT send the product back to BuyGoods main address, as we will not be able to credit your account then.

It is very important to print your original order confirmation email and make sure it includes your full name and the email address you used at the time of purchase. Attaching this information in the return package will help us issue your refund faster.

If you are unable to print it, no problem. Include a note with your name, email address and order ID instead. The order ID can be found on the order confirmation email.

Please make sure to ask for a tracking ID when returning the package. Give us a call after 4 to 7 days once the product has been shipped so we can confirm the return and process a refund.

If you're busy and don't have time to call, no worries. A full refund will be applied automatically within 7 days of the package's arrival at the warehouse, and you'll receive a refund confirmation email to the email address you used during the purchase.
You can view your orders online by clicking here. This will take you to our homepage. Please fill in the 'Lookup Your Orders' form, which is located on the right hand side of the page and click on continue.

Here you can process refunds, cancellations, track your shipment, rate the product, access your digital product and much more.
No longer interested in the recurring charge? Not to worry! Here's how you can cancel an unwanted subscription:

Click here, pull up your order and simply select Get Help. Once you see the "Cancel Subscription" button, select it and you'll receive a cancellation confirmation email, which is sent to the email address used to make the purchase. If you can't see it in your inbox, please check the spam and junk folders. Here you can process refunds, cancellations, track your shipment, rate the product, access your digital product and much more.
It's awful when this happens! It's possible that the payment you're referring to has been stopped by your bank/card provider. Please speak to your bank to make sure that the card is not being blocked from their end.

If you've already spoken to your bank and are still having issues, please reach out via email, chat or phone and we'll be happy to look into it further. Be sure to provide us with the email address you used.
We all want to be safe when purchasing online. We use various anti-fraud systems to detect potential issues. Not to worry, you can still make a purchase with us. We just have to confirm your identity, which we know you appreciate just as much as we do.

You may wonder why you were flagged? We're happy to clarify. Below are some common reasons:
  • Your location during purchase process does not match the address with your credit/ debit card provider
  • Making multiple purchases or large transactions at a given time
As you can see, we just want to be sure it's you. To move forward with placing the order, please provide us with a copy of a government issued photo ID and your credit card. It's best to upload it here. Note that we don't need to see the full number on your credit card, just your name and the last 4 digits.
We completely understand that it can be a hassle to provide your documents. Please know that this is for both your and our protection. This step is only required when the anti fraud system raises a flag.

Protecting your security is extremely important to us and your information will never be shared. You can also take a look at our Privacy Policy.
Due to security reasons, all purchases must be made online via our secure site. We do not accept any card details over the phone, email or chat. Please keep in mind that this is to protect you and your information.
We accept all major credit and debit cards. At the moment Discover cards are only accepted on digital orders. We do not accept cash or checks.

Please note that all prices are in U.S Dollars and all charges will appear as BuyGoods on your statement.
Paypal is only accepted on specific products, which is subject to change.

You would need to go to the payment page and check if the PayPal option is available as a payment method.

If PayPal payments are not accepted for the particular product you wish to purchase, don't worry - we accept all major credit and debit cards.

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