Frequently Asked Questions

Answers to popular questions: (click to expand)

If we charged your credit card, chances are you, or one of your family members, purchased a product on our website.

Click here to lookup your order, or use the contact form to contact us. We'll gladly help you get to the bottom of it.

Company's registered office and mailing address: .

If you'd like to return a product to us, don't use this address. See "How do I return a product" below.
All products and services purchased on, come with a no-questions-asked 60 days money back guarantee*.

If you are not happy with an order you placed, simply use the Order Lookup tool to request a full refund, or contact us by completing the form above and we'll gladly take care of this for you.

*Please note that physical products need to be returned to our warehouse. Please refer to "How do I return a product?"
If you purchased a Digital product, no need to return it. All we ask is that you delete it from your machine, once your order was canceled and refunded in full.

You must return your physical product. Please contact our customer support for the return address, or lookup your order online for the return address. DO NOT send the product back to BuyGoods main address, or we will be unable to credit your account. Be sure to get a tracking number.

Unfortunately we cannot reimburse you for return shipping fees.
Our friendly customer support champions are available 24 hours a day, 7 days a week. For fastest service, use the form above to open an online ticket. All tickets are responded to by the following business day.

You can also call us anytime at .