BuyGoods Inc Privacy Policy

Last Updated: May 2023

BuyGoods Inc. ("BuyGoods," "we," or "us") values your privacy. This Privacy Policy outlines the types of information we may gather from you when you visit any website or domain owned by BuyGoods, as well as the websites and domains of our parents, subsidiaries, and affiliates, which include Buygoods.com, Buygoodssupplements.com, and Buygoodshomeoils.com. It also applies to our mobile applications and other products and services that provide an authorized link to this Privacy Policy (collectively referred to as the "Services"). This Privacy Policy explains how we utilize the collected information, who we may share it with, the measures we take to safeguard it, and the options we provide you regarding the collection and usage of such information. We continuously strive to enhance our administrative, technical, and physical safeguards to ensure the protection of your personal information. If you do not agree with this Privacy Policy, please refrain from accessing or using any part of our Services.

1. Information We Collect

Sources of Collection: We may obtain information about you from various sources, including:

  • Directly from you: We collect information when you use our Services, such as when you register for an account, access specific features or content, or make product orders.
  • Third parties: We may receive information about you from our parents, subsidiaries, affiliates, service providers, business partners, and other third parties.

Types of Information Collected: The information we collect about you may include, but is not limited to:

  • Personal Information: Information that, either alone or in combination with other data, can be used to identify you.
  • Demographic Information: General information about you that does not specifically identify you.
  • Device Information: Information about the devices you utilize to access our Services.
  • Usage Details: Dates, times, and durations of your use of the Services, including whether you are a first-time or repeat visitor.
  • User Actions: Information about the actions you take while using our Services.

Automatic Collection: When you interact with our Services, we may also gather certain information through automated means, such as cookies and web beacons. A "cookie" is a text file that websites transmit to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag, or clear GIF, is used to transmit information about user actions back to a web server. We may utilize third-party analytics tools (such as Google Analytics) that collect information about Service usage and user traffic.

Statistical Information: The information we automatically collect is primarily statistical data, which may include personal information. This data assists us in enhancing and personalizing our Services, including identifying and authenticating users.

2. Our Response to "Do Not Track" Signals

When you enable a "Do Not Track" (DNT) signal, it informs web applications not to track your online activities. You can find more information about DNT at https://allaboutdnt.com.

Your web browser may provide options for you to express your preferences regarding the collection of information about your online activities across different websites or online services over time. However, at present, our Services do not recognize or respond to the preferences you may have set in your web browser regarding such information collection. As a result, our Services may continue to collect information as described in this Privacy Policy.

3. Cookies and Other Tracking Technologies

To gather information about your usage of the Services, such as the pages you visit, your IP address, and when you open an email or view a page containing an embedded tag, we may utilize cookies alone or in conjunction with web beacons or other tracking technologies. Some tracking technologies may be provided by third parties. These third parties might employ this information to deliver interest-based (behavioral) advertising or other targeted content, as well as for other purposes. We do not exercise control over the tracking technologies used by these third parties or how they employ them. The information practices of these third parties are governed by their own privacy policies and are not covered by this Privacy Policy. If you have any inquiries about an advertisement or other targeted content, please contact the relevant third party directly.

4. How We Utilize the Information We Collect

We may employ the information we gather about you to:

  • Process orders and fulfill other transactions you request through the Services, providing you with the products and services you seek.
  • Send you the information or materials you request.
  • Maintain records of your purchases and other transactions made through the Services.
  • Respond to your inquiries, comments, and provide customer support.
  • Communicate with you about our products, services, offers, and promotions.
  • Operate, evaluate, and improve our business and the products and services we offer.
  • Analyze and enhance our marketing communications and strategies.
  • Analyze trends and statistics regarding the usage of the Services and transactions conducted through them.
  • Safeguard against and prevent fraud, unauthorized transactions, claims, and other liabilities, as well as manage risk exposure, which may include identifying potential hackers and other unauthorized users.
  • Enforce our Terms of Sale and other agreements.
  • Comply with relevant legal requirements and industry standards.

Combined Information: We may combine the information we collect with publicly available information, as well as information received from our parent, affiliate, or subsidiary companies, business partners, and other third parties. This combined information enables us to enhance and personalize your experience, communicate with you about products, services, and events that may interest you, conduct promotional activities, and fulfill other purposes stated in this Privacy Policy.

Other Uses: We may also utilize the information we obtain about you in other ways, for which we will provide specific notice at the time of collection.

5. Disclosure of Information

Whom We Disclose To: We may disclose aggregated information about our users, as well as information that does not identify any individual user, without any restrictions.

We may disclose your personal information to:

  • Contractors, service providers, and other third parties we engage to support our business operations.
  • Comply with any court order, law, or legal process, including responding to government or regulatory requests.
  • Enforce or apply our Terms of Sale and other agreements.
  • Protect the rights, property, or safety of BuyGoods, users of the Services, or others, when we believe disclosure is necessary or appropriate.
  • Third parties for marketing their products or services to you, unless you have opted out of such promotions.
  • With your consent.

Furthermore, in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or any other transfer of some or all of our assets, equity, or similar transaction, we reserve the right to transfer your personal information to a buyer or other transferee. If such a sale, merger, or transfer occurs, we will make reasonable efforts to direct the transferee to handle your personal information in a manner consistent with this Privacy Policy.

6. Data Security

We have implemented measures designed to safeguard your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers protected by firewalls. Any payment transactions will be encrypted using SSL technology. However, please note that the transmission of information over the internet is not entirely secure. We cannot guarantee the absolute security of the personal information you transmit to us, and there is always a risk involved. Any transmission of personal information is at your own risk. While we strive to employ effective security measures, we cannot ensure that these measures will never be defeated or fail, or that they will always be sufficient or effective in protecting your personal information.

7. Your Choices

We value your choices regarding the information we collect from you and how we communicate with you. You have the following options:

Cookies: Most web browsers offer settings to stop accepting new cookies, receive notifications when you receive a new cookie, and disable existing cookies. However, please note that disabling cookies may limit your ability to access all the features of our Services.

Promotional Communications: If you prefer not to receive promotional information about our products or services, you can opt out by logging into your account and adjusting your user preferences in your account profile. Additionally, if you have received a promotional email from us, you can unsubscribe from future promotional emails by following the instructions provided in the email.

Web Analytics: To opt out of the aggregation and analysis of data collected about you through Google Analytics on our website, you can visit https://tools.google.com/dlpage/gaoptout and download and install the Google Analytics Opt-out Browser Add-on.

Third-Party Advertising: If you do not want your personal information shared with third parties for their promotional purposes, you can opt out by:

  • For BuyGoods clients, adjusting your user preferences in your account profile.
  • For BuyGoods customers, opting out through your "frequent customer" account. If you don't have a "frequent customer" account, you can opt out by viewing your specific order number through the Site.

Please note that opting out will not affect personal information already shared with third parties before you opt out.

Third-Party Tracking: While we don't control how third parties collect or use your information for interest-based advertising or other targeted content, some of these third parties may provide opt-out mechanisms. You can opt out of receiving targeted advertisements from members of the Network Advertising Initiative by visiting https://www.networkadvertising.org/choices.

8. Accessing and Changing Your Information: You have the ability to review and modify the personal information associated with your account by:

  • For BuyGoods clients, logging into your account and managing your personal information through your account or by sending an email request to support@BuyGoods.com.
  • For BuyGoods customers, sending an email request to support@BuyGoods.com.

We may not be able to accommodate requests to change information if it would violate any laws, legal requirements, or cause the information to become incorrect.

9. Your California Privacy Rights: California residents using our Services have the right to request certain information about our disclosure of personal information to third parties for their direct marketing purposes under California Civil Code Section § 1798.83. To make such a request, please contact us by mailing your request to BuyGoods Inc, 1201 N Orange, Suite #7223, Wilmington, Delaware 19801, Attn: Privacy.

10. Children Under the Age of 13: Our Services are not directed towards children under the age of 13, and we do not knowingly collect or solicit personal information from them. If we become aware that we have collected personal information from a child under 13, we will promptly delete it. If you believe we may have information about a child under 13, please contact us using the provided email address.

11. Changes to Our Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. In the event of a material change, we will provide notice (such as posting on our website) that our privacy practices have been updated and provide a link to the new policy. If we make a material change to how we use your personal information, we will offer you the opportunity to opt out of such new or different.

12. Data Transfers

We are headquartered in the United States, and when we collect information about you, it may be transferred, processed, and stored in countries outside your country of residence, including the United States, as outlined in our Data Transfer Addendum. By using our Services, you consent to the transfer, processing, and storage of your information in these countries, which may have different data protection laws than those in your own country.

13. Notice to EEA and UK Residents

At our company, we prioritize privacy and security in all aspects of our product and business development. We continuously assess our practices to ensure the effective protection of your personal information. We comply with the General Data Protection Regulation (GDPR) and aim to assist our users in their GDPR compliance obligations.

13.1 Legal Basis

The legal basis for processing and collecting personal information may vary depending on the context in which it is collected. However, we generally collect personal information only as necessary to fulfill a contract with you (such as providing requested Services), as described in this Privacy Policy, or with your explicit consent.

13.2 Transfers of Data

As a United States-based company, we transfer your personal information across borders to conduct our business operations. We have implemented appropriate safeguards, including the use of Standard Contractual Clauses (SCCs), to ensure the protection of your personal information in accordance with this Privacy Policy. SCCs are guidelines that govern the transfer of personal information between EU and non-EU countries, and their acceptability for international data transfers is determined by the European Commission.

13.3 Retention of Data

We retain personal information only for as long as necessary to provide the Services you have requested or as required by applicable law.

13.4 Your Rights

Under the GDPR, you have certain rights regarding your personal information. These rights include the ability to access, correct, update, and delete your personal information. You also have the right to object to the further processing of your personal information and to request the portability of your personal information. To exercise these rights, please contact us using the email address provided below.

13.5 Consent

You have the right to withdraw your consent for the collection, storage, and processing of your personal information at any time. To do so, please contact us using the email address provided below.

13.6 Data Protection Authority

If you have any concerns or complaints about the processing of your personal information, you have the right to lodge a complaint with an applicable data protection authority. For more information, please refer to your local data protection authority, whose contact details can be found here.

13.7 Privacy Shield

BuyGoods complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as outlined by the U.S. Department of Commerce. These frameworks govern the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. BuyGoods has certified its adherence to the Privacy Shield Principles with the Department of Commerce. In case of any conflicts between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles will prevail. To learn more about the Privacy Shield program and view our certification, please visit the website https://www.privacyshield.gov/.

If we receive your information under the EU-U.S. Privacy Shield Framework or the Swiss-U.S. Privacy Shield Framework, you have the right to opt-out of (a) disclosures of your personal information to third parties not identified at the time of collection or subsequently authorized and (b) uses of your personal information for purposes materially different from those disclosed at the time of collection or subsequently authorized. BuyGoods is responsible for the processing of personal information it receives under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles, including the provisions related to onward transfer liability, for all onward transfers of personal data from the European Union and Switzerland. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. BuyGoods is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission concerning personal information received or transferred under the Privacy Shield Framework. We are committed to resolving complaints about the collection or use of your personal information in accordance with the Privacy Shield Principles. If you are an EU or Swiss individual with inquiries or complaints regarding our Privacy Shield policy, please contact us at the address provided below in the "Contact Us" section. We will investigate and attempt to resolve any complaints or disputes regarding the collection, use, and disclosure of personal information in accordance with this Privacy Policy. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily or in a timely manner, you can contact JAMS, an alternative dispute resolution provider located in the United States, free of charge by visiting their website. Under certain conditions described on the Privacy Shield website, you may also have the right to invoke binding arbitration when other dispute resolution procedures have been exhausted.

14. Contact Us

If you have any questions about this Privacy Policy or our information practices, please feel free to contact us via email at support@BuyGoods.com.